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Local sites How Agentic AI is transforming
the future of intelligent systems Hari Balaji

Partner, Technology Consulting, Generative AI | AI-led Transformation

4 minute read 30 Jun 2025 Related topics AI Technology Facebook Twitter LinkedIn "> Link Copied Agentic AI is redefining the future of work with autonomous software agents that can think, decide, and act entirely on their own.\r\n"}}" id="rich-text-f7c3f30b3d9d" data-up-is="rich-text" data-up-translation-read-more="Read More" data-up-translation-read-less="Read Less" data-up-translation-aria-label-read-more="Read more button, press enter to activate, or use Up arrow key to learn more about this content" data-up-translation-aria-label-read-less="Read less button, press enter to activate, or use Up arrow key to learn more about this content" class="up-rich-text cmp-text" data-up-analytics="rich-text"> Agentic AI is redefining the future of work with autonomous software agents that can think, decide, and act entirely on their own. Read More Read Less In brief

\r\n\r\nAgentic AI shifts from passive assistance to autonomous action—handling complex, multi-step tasks with minimal human input, enabled by AI task automation.\r\nFrom coding and legal drafting to marketing and finance, the Agentic AI applications are transforming high-value workflows across industries.\r\nTo unlock its full potential, businesses should build strong governance, modern infrastructure, and reskilling strategies for seamless human-agent collaboration.\r\n\r\n"}}" id="rich-text-49a28ae78e44" data-up-is="rich-text" data-up-translation-read-more="Read More" data-up-translation-read-less="Read Less" data-up-translation-aria-label-read-more="Read more button, press enter to activate, or use Up arrow key to learn more about this content" data-up-translation-aria-label-read-less="Read less button, press enter to activate, or use Up arrow key to learn more about this content" class="up-rich-text cmp-text" data-up-analytics="rich-text"> In brief

Agentic AI shifts from passive assistance to autonomous action—handling complex, multi-step tasks with minimal human input, enabled by AI task automation.From coding and legal drafting to marketing and finance, the Agentic AI applications are transforming high-value workflows across industries.To unlock its full potential, businesses should build strong governance, modern infrastructure, and reskilling strategies for seamless human-agent collaboration. Read More Read Less The onset of the year 2025 rocked the AI world when Chinese start-up DeepSeek launched a breakthrough, cost-effective model that rattled established US tech juggernauts. The race to develop autonomous AI systems accelerated. But that was just the beginning. This year, the race to build truly autonomous AI systems—once the domain of elite labs and boardrooms—has exploded into the mainstream. At the heart of this shift lies Agentic AI: a game-changing evolution that moves beyond traditional workflows, unleashing autonomous software agents capable of making decisions and executing tasks with minimal human intervention.

\r\nAutonomy amplified\r\nAgentic AI systems promise a radical departure from passive AI assistants. Instead of waiting for user instructions one step at a time, these autonomous software agents adapt on their own—navigating data streams, iterating on decisions, and learning from each successive outcome with minimal human oversight.

\r\n"}}" id="rich-text-d6d51aefedd3" data-up-is="rich-text" data-up-translation-read-more="Read More" data-up-translation-read-less="Read Less" data-up-translation-aria-label-read-more="Read more button, press enter to activate, or use Up arrow key to learn more about this content" data-up-translation-aria-label-read-less="Read less button, press enter to activate, or use Up arrow key to learn more about this content" class="up-rich-text cmp-text" data-up-analytics="rich-text">

The onset of the year 2025 rocked the AI world when Chinese start-up DeepSeek launched a breakthrough, cost-effective model that rattled established US tech juggernauts. The race to develop autonomous AI systems accelerated. But that was just the beginning. This year, the race to build truly autonomous AI systems—once the domain of elite labs and boardrooms—has exploded into the mainstream. At the heart of this shift lies Agentic AI: a game-changing evolution that moves beyond traditional workflows, unleashing autonomous software agents capable of making decisions and executing tasks with minimal human intervention.

Autonomy amplified Agentic AI systems promise a radical departure from passive AI assistants. Instead of waiting for user instructions one step at a time, these autonomous software agents adapt on their own—navigating data streams, iterating on decisions, and learning from each successive outcome with minimal human oversight.

Read More Read Less LLM for transforming the BFSI sector: Unlocking innovation and efficiency

\r\nA specialized fine-tuned LLAMA 3.1-8B Instruct model, which aims at addressing the distinct challenges in customer care within India's BFSI sector.

\r\nKnow more

\r\n"}}" id="rich-text-bf5749bf3b44" data-up-is="rich-text" data-up-translation-read-more="Read More" data-up-translation-read-less="Read Less" data-up-translation-aria-label-read-more="Read more button, press enter to activate, or use Up arrow key to learn more about this content" data-up-translation-aria-label-read-less="Read less button, press enter to activate, or use Up arrow key to learn more about this content" class="up-rich-text cmp-text" data-up-analytics="rich-text"> LLM for transforming the BFSI sector: Unlocking innovation and efficiency

A specialized fine-tuned LLAMA 3.1-8B Instruct model, which aims at addressing the distinct challenges in customer care within India's BFSI sector.

Know more

Read More Read Less Major tech contenders are sprinting to stake their claim: OpenAI’s newly unveiled Operator autonomously handles everyday tasks from booking flights to comparing online deals. Google DeepMind’s Gemini 2.0 is billed as a guiding light for the “agentic era,” and Amazon’s innovation labs, alongside Anthropic, are fully committed—betting that this next-gen AI wave of autonomy will redefine not just the tech landscape, but modern work itself.
 

At its core, Agentic AI goes beyond streamlining a single process—it can radically reorganize how entire value chains operate. By blending Large Language Models (LLMs) with specialized “intelligent agents” modules, these platforms orchestrate tasks, retrieve information, and continually adapt to new contexts.
 

Where GenAI might help draft an email or summarize text, Agentic AI applications can schedule your entire marketing roadmap, refine product designs, or even manage a complex supply chain. It is a full-throttle push into uncharted territory—one where data is the keystone and autonomy is the new currency of innovation.

Power in practice\r\nWhere does Agentic AI shine the brightest? These are likely to be the pivotal arenas:

\r\n"}}" id="rich-text-65828dd25016" data-up-is="rich-text" data-up-translation-read-more="Read More" data-up-translation-read-less="Read Less" data-up-translation-aria-label-read-more="Read more button, press enter to activate, or use Up arrow key to learn more about this content" data-up-translation-aria-label-read-less="Read less button, press enter to activate, or use Up arrow key to learn more about this content" class="up-rich-text cmp-text" data-up-analytics="rich-text"> Power in practice Where does Agentic AI shine the brightest? These are likely to be the pivotal arenas:

Read More Read Less AI in software development: Tools like Cursor Address Code (CAC) refactoring and debugging at scale, letting developers focus on conceptual architecture and cutting-edge logic.
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AI in software development: Tools like Cursor Address Code (CAC) refactoring and debugging at scale, letting developers focus on conceptual architecture and cutting-edge logic.

Read More Read Less Legal services: AI automation tools (for example, Type) parse vast legal databases, draft contracts, and verify compliance—minimizing tedious manual reviews.

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Legal services: AI automation tools (for example, Type) parse vast legal databases, draft contracts, and verify compliance—minimizing tedious manual reviews.

Read More Read Less Finance and compliance: Routine tasks, from generating quarterly reports to spotting anomalies in transaction data, are handled instantly and with fewer errors.

\r\n"}}" id="rich-text-9610b67759d3" data-up-is="rich-text" data-up-translation-read-more="Read More" data-up-translation-read-less="Read Less" data-up-translation-aria-label-read-more="Read more button, press enter to activate, or use Up arrow key to learn more about this content" data-up-translation-aria-label-read-less="Read less button, press enter to activate, or use Up arrow key to learn more about this content" class="up-rich-text cmp-text" data-up-analytics="rich-text">

Finance and compliance: Routine tasks, from generating quarterly reports to spotting anomalies in transaction data, are handled instantly and with fewer errors.

Read More Read Less Content and marketing: End-to-end campaign management—SEO to analytics—gets a major upgrade, enabling marketers to enhance strategy, not just tactics.

\r\n"}}" id="rich-text-8f73daf6da9b" data-up-is="rich-text" data-up-translation-read-more="Read More" data-up-translation-read-less="Read Less" data-up-translation-aria-label-read-more="Read more button, press enter to activate, or use Up arrow key to learn more about this content" data-up-translation-aria-label-read-less="Read less button, press enter to activate, or use Up arrow key to learn more about this content" class="up-rich-text cmp-text" data-up-analytics="rich-text">

Content and marketing: End-to-end campaign management—SEO to analytics—gets a major upgrade, enabling marketers to enhance strategy, not just tactics.

Read More Read Less Customer support: Around-the-clock virtual assistants deliver personalized help, boosting satisfaction while reducing operational costs.

\r\n"}}" id="rich-text-29304c93840d" data-up-is="rich-text" data-up-translation-read-more="Read More" data-up-translation-read-less="Read Less" data-up-translation-aria-label-read-more="Read more button, press enter to activate, or use Up arrow key to learn more about this content" data-up-translation-aria-label-read-less="Read less button, press enter to activate, or use Up arrow key to learn more about this content" class="up-rich-text cmp-text" data-up-analytics="rich-text">

Customer support: Around-the-clock virtual assistants deliver personalized help, boosting satisfaction while reducing operational costs.

Read More Read Less These use cases underscore Agentic AI’s broader promise: unleashing tangible, bottom-line impact through AI task automation of knowledge-intensive tasks and elevating human creativity.

\r\nBuilding bridges\r\nMerely deploying an AI agent will not be enough. To truly unlock the transformative potential of Agentic AI, organizations must adopt a strategic, holistic approach that includes:

\r\n"}}" id="rich-text-a4e78908b843" data-up-is="rich-text" data-up-translation-read-more="Read More" data-up-translation-read-less="Read Less" data-up-translation-aria-label-read-more="Read more button, press enter to activate, or use Up arrow key to learn more about this content" data-up-translation-aria-label-read-less="Read less button, press enter to activate, or use Up arrow key to learn more about this content" class="up-rich-text cmp-text" data-up-analytics="rich-text"> These use cases underscore Agentic AI’s broader promise: unleashing tangible, bottom-line impact through AI task automation of knowledge-intensive tasks and elevating human creativity.

Building bridges Merely deploying an AI agent will not be enough. To truly unlock the transformative potential of Agentic AI, organizations must adopt a strategic, holistic approach that includes:

Read More Read Less Structured governance\r\nEstablish clear guardrails for
\r\n Operational AI authority,
\r\n ethical standards, and risk\r\n management.

\r\n 

\r\n"}}" id="rich-text-617199f28866" data-up-is="rich-text" data-up-translation-read-more="Read More" data-up-translation-read-less="Read Less" data-up-translation-aria-label-read-more="Read more button, press enter to activate, or use Up arrow key to learn more about this content" data-up-translation-aria-label-read-less="Read less button, press enter to activate, or use Up arrow key to learn more about this content" class="up-rich-text cmp-text" data-up-analytics="rich-text"> Structured governance Establish clear guardrails for
Operational AI authority,
ethical standards, and risk management.

 

Read More Read Less Robust infrastructure\r\nInvest in interoperable
\r\n platforms, reliable data
\r\n pipelines, and secure cloud
\r\n systems that facilitate
\r\n seamless collaboration among
\r\n agents.

\r\n"}}" id="rich-text-e8618010f964" data-up-is="rich-text" data-up-translation-read-more="Read More" data-up-translation-read-less="Read Less" data-up-translation-aria-label-read-more="Read more button, press enter to activate, or use Up arrow key to learn more about this content" data-up-translation-aria-label-read-less="Read less button, press enter to activate, or use Up arrow key to learn more about this content" class="up-rich-text cmp-text" data-up-analytics="rich-text"> Robust infrastructure Invest in interoperable
platforms, reliable data
pipelines, and secure cloud
systems that facilitate
seamless collaboration among
agents.

Read More Read Less Reskilling initiatives\r\nEquip teams with the
\r\n knowledge to harness AI
\r\n solutions as an ally, not a
\r\n competitor—fostering synergy
\r\n between human insight and
\r\n machine precision.

\r\n"}}" id="rich-text-6272e86eb046" data-up-is="rich-text" data-up-translation-read-more="Read More" data-up-translation-read-less="Read Less" data-up-translation-aria-label-read-more="Read more button, press enter to activate, or use Up arrow key to learn more about this content" data-up-translation-aria-label-read-less="Read less button, press enter to activate, or use Up arrow key to learn more about this content" class="up-rich-text cmp-text" data-up-analytics="rich-text"> Reskilling initiatives Equip teams with the
knowledge to harness AI
solutions as an ally, not a
competitor—fostering synergy
between human insight and
machine precision.

Read More Read Less How Agentic AI is transforming businesses

\r\nIn this episode of the EY India Insights podcast, part of our EY.AI series, we examine one of the most exciting branches of artificial intelligence – Agentic AI.

\r\nKnow more

\r\n"}}" id="rich-text-ac7906787dff" data-up-is="rich-text" data-up-translation-read-more="Read More" data-up-translation-read-less="Read Less" data-up-translation-aria-label-read-more="Read more button, press enter to activate, or use Up arrow key to learn more about this content" data-up-translation-aria-label-read-less="Read less button, press enter to activate, or use Up arrow key to learn more about this content" class="up-rich-text cmp-text" data-up-analytics="rich-text">

How Agentic AI is transforming businesses

In this episode of the EY India Insights podcast, part of our EY.AI series, we examine one of the most exciting branches of artificial intelligence – Agentic AI.

Know more

Read More Read Less These elements form the foundation for success. Without them, enterprises risk stumbling over data silos, unclear responsibilities, and a workforce left behind by rapid tech evolution.
 

Agentic AI is not just in theory. It is in practice, reshaping how decisions are made, and work is done. For organizations that failed to capitalize on the earlier GenAI boom, this represents a second chance—a Sputnik moment to spark a more profound transformation.

As we edge deeper into the “Agentic AI evolution,” the winners will be those who act decisively: forging governance frameworks, upskilling their talent, and preparing to collaborate across borders and sectors. More than an AI arms race, it is a collective opportunity to reimagine how technology, policy, and society intersect.

Summary\r\nAgentic AI marks a transformative leap in artificial intelligence. Moving well beyond GenAI, these autonomous software agents can make decisions, adapt, and execute complex tasks with minimal human input, enabling AI task automation at scale. These systems are reshaping sectors like software development, legal services, marketing, and customer support. Leading tech firms are rapidly investing in the next-gen AI wave. But true impact requires robust governance, infrastructure, and reskilling. Agentic AI is not just innovation—it is a redefinition of modern work and a critical step toward a more autonomous, AI-powered future.

\r\n"}}" id="rich-text-158b50f58240" data-up-is="rich-text" data-up-translation-read-more="Read More" data-up-translation-read-less="Read Less" data-up-translation-aria-label-read-more="Read more button, press enter to activate, or use Up arrow key to learn more about this content" data-up-translation-aria-label-read-less="Read less button, press enter to activate, or use Up arrow key to learn more about this content" class="up-rich-text cmp-text" data-up-analytics="rich-text"> Summary Agentic AI marks a transformative leap in artificial intelligence. Moving well beyond GenAI, these autonomous software agents can make decisions, adapt, and execute complex tasks with minimal human input, enabling AI task automation at scale. These systems are reshaping sectors like software development, legal services, marketing, and customer support. Leading tech firms are rapidly investing in the next-gen AI wave. But true impact requires robust governance, infrastructure, and reskilling. Agentic AI is not just innovation—it is a redefinition of modern work and a critical step toward a more autonomous, AI-powered future.

Read More Read Less

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Hari Balaji Partner, Technology Consulting, Generative AI | AI-led Transformation I help businesses achieve tangible real-world outcomes with AI. Related topics AI Technology Facebook Twitter LinkedIn "> Link Copied EY Footer logo \r\nConnect with us
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