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Power Utilities

How digital twin technology powers the future at Xcel Energy

28 Aug 2025Subbu Natarajan

Strategy and Transactions

How Bristol Myers Squibb overhauled working capital to fund its future

20 Aug 2025Gerado Gonzalez

Alliances

How St James’s Hospital's journey to cloud transformed cancer care

09 Jun 2025EY Americas

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Local sites Customer Experience by EY Studio+ Generate the right insights to build differentiated, high-impact customer experiences that add long-term value to the customer, your organization and society. EY Studio+ helps create strategies rooted in empathy and purpose, designed for sustainable growth and market differentiation.

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The team

Duncan Avis EY Americas Customer & Growth Leader José Reyes EY Americas Chief Creative Officer John Dubois EY Americas AI Strategy Leader Impactful moments that matter Identify and elevate key customer interactions that drive loyalty, retention and long-term business value.

Continuous innovation Enable agile, customer-centric improvements that evolve experiences to meet changing needs and market expectations.

Human-centered design Apply design thinking rooted in empathy to craft personalized, intuitive and impactful customer experiences.

Upgrade your customer experience

Are you ready to optimize CX dynamically and at the human level, with EY Studio+?

Learn more on studio.ey.com The team Duncan Avis EY Americas Customer & Growth Leader Trusted advisor, helping executives through complex transformations. Focused on value and outcomes balanced with the need to build the right culture for sustainable success. Tysons, VA, United States José Reyes EY Americas Chief Creative Officer Husband, father of three, car enthusiast, lover of all things design. Dedicated coffee drinker, proud Cuban, artist, traveler, friend, mentor, learner and, on occasion, a pretty terrible dancer. Miami, FL, United States John Dubois EY Americas AI Strategy Leader Entrepreneur. Consultant. Mentor. Puts clients and colleagues first, knowing the financial results will follow. Austin, TX, United States Show more

Our latest thinking

Designing physical AI with humans at center

Explore the complexities of physical AI, focusing on human interaction, safety, and effective communication for a collaborative future

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Why the future of customer experience is quietly human

Learn how adaptive intelligence and seamless interactions are transforming customer experience and creating meaningful connections.

Patricia Camden + 1

Empowering utility customers through digital tools strengthens trust

Confusing utility bills and outdated tools can be streamlined to clarify payments and restore customer confidence

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Why exceptional customer experience means designing for disappointment

Outage management planning can transform customer experience from disappointment to brand-defining moment. Learn how technology helps.

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